If you want to make a change / cancellation after your order, please contact us via the contact form, or call our head office in Amsterdam directly (within shop hours only). Keep your order number at hand. If the product has already been shipped, you can return it through our return process. In case of a total cancellation, the refund of the order amount will be refunded to your account within 14 working days after the product has been returned to our warehouse. In case of changes, solution options will be discussed by telephone contact / email.